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Terms and Conditions

Cancellation:

  1. As a general rule you shall not be permitted to cancel your order once it has been confirmed. 

  2. However, in the unlikely event of an item on your order being unavailable, the Company will contact you on the phone number provided to the Company at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with the Company’s refund policy. 

  3. The Company reserves the sole right to cancel your order in the following circumstance:                             

    1. Inability to contact you by phone or email at the time of confirming the order booking;

    2. Inability to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or

    3. In the event of the address provided by you falling outside the delivery zone offered by the Company;

    4. Unavailability of all the items ordered by you at the time of booking the order; or

    5. Inability due to reasons beyond the Company’s control or attributable to the Vendor.

 

Refunds:

  1.  You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances:

    1. The order packaging has been tampered or damaged at the time of delivery;

    2. The Company cancelling your order due to (A) your delivery location falling outside our designated delivery zones; (B) inability to contact you by phone or email at the time of confirming the order booking; or (C) inability to contact you by phone or email at the time of dispatch of order; or (D)  you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

    3. The Company’s decision on refunds shall be the sole discretion of the Company and shall be final and binding.

    4. All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued credit/debit card

  2. In case of payment at the time of delivery, you will not be required to pay for:

    1. Orders where the packaging has been tampered or damaged by the Company;

    2. Wrong order being delivered; or

    3. Items missing from your order at the time of delivery

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